We came across Bridal Concept while searching for a wallet friendly wedding photo shoot package. The package offered was really attractive as compared to other vendors and we decided to go ahead with it despite having mixed reviews online.
We were assigned to a customer representative (Cecelia) and the process was prompt and positive. She was patient during the wedding dress selection and even allowed changes despite initial confirmation.
Overall, the best impression with this vendor would be that they are affordable, patient with wedding dress selection, flexible and do not hard sell (during photo selection). There are also no price tiers for the wedding dress so we do not need to worry with having to pay extra for better dress selection.